Frequently asked questions

When is the right time to purchase a monument?

There’s no set timeline. Some families choose to order soon after a burial, while others wait until they feel ready. Many also choose to plan ahead by purchasing a monument before it’s needed (called a pre-need purchase).

What if we're not local?

We can work with you entirely by phone, email, or mail. Designs, changes, approvals and payment can all be handled remotely. We will keep you updated through every step.

How much does a monument cost?

There are several factors—size, material, placement, design details—that impact the look and feel of a loved one's headstone. However, it’s important to keep in mind that these personalization elements can all impact your memorial’s final price.

Choosing a monument can feel overwhelming — but you don’t have to do it alone. Whether you’re planning ahead or honoring a loved one, we’re here to answer your questions with care and understanding.

How long does this take?

Headstones are deeply personalized symbols of a loved one’s life. Unlike many mass-produced commercial products, each stone is unique and every detail is significant—which is why the timeframe can vary dramatically.

While headstones can take three to six months to create, it’s difficult for memorial providers to give families an exact completion date, knowing there are several variables that can either speed up or delay the process.

Isn't it cheaper to buy a monument online?

We understand families want to be wise with their money. When it comes to a permanent memorial, quality and craftsmanship matter. Online companies don’t work directly with cemeteries or handle installation, leaving families with extra fees or monuments that don’t meet cemetery requirements. Bertrand Monument is here to guide you through a transparent, local process — so you can have confidence in what you’re getting.